GWA specializes in providing Contact Center Solutions, Information Technology Support and Integration Services, Technical Help Desk Operations, Program Management and Business Operations Support.

Established in October 1997, GWA currently has staff with extensive and diverse experience covering both the public and private sectors, with a proven track record in Systems Development Life Cycle (SDLC), contact center services, operations support solutions, installation and integration services, and business process improvement implementations.

GWA works to resolve complex software, hardware, and organizational issues including management of third-party strategic alliances. These projects have included business requirements, scope, project plans, resource plans, gap analyses, programming, change control, problem resolution, risk assessment, testing (unit, integration, acceptance),
implementation (operation start-up, production roll-out, Disaster Recovery Plan, transition, closure), and knowledge management.

In July 2002, GWA gained its certification from SBA as an 8(a), Small Disadvantaged Business, Woman-Owned Small Business (Please See SBA Profile), and it is a current participant in SBA’s Mentor-Protégé Program.

GWA is headquartered in Richardson, TX with a regional office in Chantilly, VA in close proximity to Washington, DC. GWA currently has 100 plus employees.

NAICS Codes
GWA can perform work as a Small Disadvantaged 8(a) company under the following NAICS codes:

541519 Other Computer Related
518210 "Data Processing, Hosting, and Related Services"
519190 All Other Information Services
541511 Custom Computer Programming Services
541512 Computer Systems Design Services
541513 Computer Facilities Management Services
541611 Administrative Management and General Management           Consulting Services
541618 Other Management Consulting Services
561110 Office Administrative Services
561210 Facilities Support Services
561421 Telephone Answering Services
611430 Professional and Management Development Training
811212 Computer and Office Machine Repair
          and Maintenance